Excellent Customer ServiceThe primary focus of my career has been on customer service excellence which is why I developed a passion and curiosity for process improvement and quality management. The best way to meet customer needs is to improve the processes that impacts your interaction with them. My leadership skills are enhanced by understanding that employee satisfaction is also directly tied to customer satisfaction.
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Experienced ProfessionalMy focus on improving the customer experience led to a 30-year career in Customer Service Operations and being awarded the Circle of Excellence Award for exemplary leadership and system implementation. My dedication to process improvement continued as a Corporate Lead, Six Sigma Black Belt after intensive training and the implementation of multiple corporate projects. I believe that the Lean Methodology is the better, faster, and more cost-effective methodology for business improvement. The Lean Methodology is the foundation of my company.
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Top Quality PartnershipI have joined the SSD Staff as a Project Mentor and Instructor to share Lean Six Sigma knowledge with others and support them in achieving Lean Certification(s). I am certified in four of the essential SSD Global specialties; Lean Six Sigma Black Belt, Lean and Agile Project Manager including the SCRUM Master framework , and the Lean Six Sigma Master Black Belt. In addition to these certifications, I have a Bachelor of Science in Business Administration from the University of Phoenix and a Master's Degree of Special Studies in Applied Communications (specializing in service excellence) from the University of Denver. This partnership allows me to offer clients a connection to an easier path to certification through SSD's Leaner approach to Six Sigma.
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